Refund Policy

Refund Policy

At BangladeshFly.com, customer satisfaction is important to us. This Refund Policy explains the terms under which refunds may be issued for our services.

1. General Refund Policy

  • All bookings and services are subject to the refund and cancellation policies of airlines, hotels, tour operators, transport providers, and embassies.

  • BangladeshFly.com charges service and processing fees which are generally non-refundable.

2. Flight Tickets

  • Refund eligibility depends on the airline’s fare rules and conditions.

  • Some tickets are non-refundable or partially refundable.

  • Airline cancellation fees and service charges will be deducted from the refundable amount.

  • Refunds, if approved by the airline, may take 7–30 working days to process.

3. Hotel Bookings

  • Hotel refund policies vary by property and booking type.

  • Non-refundable or promotional bookings are not eligible for refunds.

  • Any applicable hotel cancellation charges will be deducted.

4. Tour Packages

  • Tour package refunds depend on supplier policies and cancellation timing.

  • Once a tour has started, no refund will be issued for unused services.

  • Service charges and third-party costs are non-refundable.

5. Umrah Packages

  • Umrah package refunds are subject to airline, hotel, and Saudi government regulations.

  • Visa fees, processing charges, and service fees are non-refundable.

  • Refunds may be affected by changes in government rules or force majeure events.

6. Visa Services (Study, Tourist, Work)

  • Visa application fees, embassy fees, and service charges are non-refundable, regardless of visa approval or rejection.

  • BangladeshFly.com does not guarantee visa approval.

7. Bus Tickets

  • Refunds for bus tickets depend on the transport operator’s cancellation policy.

  • Some bus tickets may be non-refundable after confirmation.

8. Refund Method

  • Approved refunds will be issued through the original payment method where possible.

  • Processing time depends on banks, payment gateways, and third-party providers.

9. Force Majeure

No refunds will be provided for delays or cancellations caused by events beyond our control, including natural disasters, pandemics, government actions, or strikes.

10. Policy Updates

BangladeshFly.com reserves the right to modify this Refund Policy at any time without prior notice. Continued use of our services indicates acceptance of the updated policy.